Setting up an autopay is very easy using our all-in-one system. Please note that we always recommend you setup your draft to come out on of the first few days of the month for accuracy. Make sure you know your late date and pay before.
Step 1 : Login to the resident portal and go to the payments page
Step 2 : Add your ACH or CC information into the system
Step 3 : Turn the autopay button "On" and set the type of recurring payment and day you want to pay
Step 4 : Agree to the terms and conditions and hit "Save" at the bottom
You will now see a confirmation that your autopay is setup. Please note, we will draft the amount your property tells us you owe on your payment day. Inaccurate or $0.00 balances can lead to incorrect or missed payments. Please be sure to check for your monthly confirmation email.
If you submit a payment online, there is a convenience fee that is either paid by the Resident or by the Property Manager depending on how the property was setup by the property management company. Please ask your property manager how you are set up to pay for further instructions.
Please contact your Property Manager at your community. Property staff administers handle all refunds. RentPaidOnline does not offer refunds on service fees or payments from residents. Property Managers can refund full rent amounts, duplicate payments, partial payments, holding fees, and application deposits. If an error was made when submitting your payment, please contact your property manager and they will instruct RentPaidOnline on how to handle the transaction.
When making a payment with a Credit, Debit, and Pre-Paid debit cards it may take 2-3 business days to clear your bank or credit account. Card transactions are instantly authorized so money will be instantly pending for your transaction. When the transaction is complete an email payment confirmation is sent to the property management staff and yourself with a date & time stamp of the payment. When submitting a payment via an ACH it can take 3-4 business days for funds to clear your bank account.
A convenience is the processing fee that is charged to cover the cost of processing your payment via e-check, credit card or E-check. If your property elects to absorb this fee, then there will be no convenience fee accessed for your transaction.
To sign up as a resident, simply click the resident sign up button. You will then be asked to search for your property. Once you have located your property, click "Register Now" and follow the three-step process.
If you place your resident in eviction status in your property management software or in RentPaidOnline's easy-to-use portal, their transaction will be declined. They’ll receive a receipt indicating their transaction was declined and to contact the property office with questions.
Setting up an autopay is very easy using our all-in-one system. Please note that we always recommend you setup your draft to come out on of the first few days of the month for accuracy. Make sure you know your late date and pay before.
Step 1 : Login to the resident portal and go to the payments page
Step 2 : Add your ACH or CC information into the system
Step 3 : Turn the autopay button "On" and set the type of recurring payment and day you want to pay
Step 4 : Agree to the terms and conditions and hit "Save" at the bottom
You will now see a confirmation that your autopay is setup. Please note, we will draft the amount your property tells us you owe on your payment day. Inaccurate or $0.00 balances can lead to incorrect or missed payments. Please be sure to check for your monthly confirmation email.
If you submit a payment online, there is a convenience fee that is either paid by the Resident or by the Property Manager depending on how the property was setup by the property management company. Please ask your property manager how you are set up to pay for further instructions.
Please contact your Property Manager at your community. Property staff administers handle all refunds. RentPaidOnline does not offer refunds on service fees or payments from residents. Property Managers can refund full rent amounts, duplicate payments, partial payments, holding fees, and application deposits. If an error was made when submitting your payment, please contact your property manager and they will instruct RentPaidOnline on how to handle the transaction.
When making a payment with a Credit, Debit, and Pre-Paid debit cards it may take 2-3 business days to clear your bank or credit account. Card transactions are instantly authorized so money will be instantly pending for your transaction. When the transaction is complete an email payment confirmation is sent to the property management staff and yourself with a date & time stamp of the payment. When submitting a payment via an ACH it can take 3-4 business days for funds to clear your bank account.
A convenience is the processing fee that is charged to cover the cost of processing your payment via e-check, credit card or E-check. If your property elects to absorb this fee, then there will be no convenience fee accessed for your transaction.
To sign up as a resident, simply click the resident sign up button. You will then be asked to search for your property. Once you have located your property, click "Register Now" and follow the three-step process.
If you place your resident in eviction status in your property management software or in RentPaidOnline's easy-to-use portal, their transaction will be declined. They’ll receive a receipt indicating their transaction was declined and to contact the property office with questions.
